Shipping policy
Shipping Policy
Shipping and Delivery
http://3ddecals.ca ships custom decal orders to the address provided by the customer at checkout or during order confirmation.
The customer is responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, lost packages, additional charges, or returned shipments caused by incorrect or incomplete address information.
Shipping Rates
Shipping rates are shown at checkout or provided during order confirmation.
Unless otherwise stated, shipping fees are non-refundable.
Delivery Estimates
Typical delivery may take 2–3 weeks after virtual proof approval, depending on production, order volume, supplier timelines, and courier delivery.
Delivery dates are estimates only and are not guaranteed. We are not liable for courier delays, supplier delays, customs delays, weather delays, labour disruptions, incorrect addresses, failed delivery attempts, or other events outside our control.
Risk of Loss
Once an order is handed to the shipping carrier, risk of loss, delay, or damage during transit passes to the customer to the fullest extent permitted by law.
We may assist with carrier tracking or reasonable shipping inquiries, but we are not responsible for carrier performance, delivery delays, lost packages, stolen packages, or damage caused during shipping.
Lost, Stolen, or Delayed Packages
If tracking shows an order was delivered, we are not responsible for theft, misplacement, or loss after delivery.
If a package is delayed or missing, the customer should contact the shipping carrier first. We may assist where reasonable, but we do not guarantee replacement or refund for carrier-related issues.
Damaged Shipments
Customers must report visible shipping damage within 48 hours of delivery with photos of the packaging and product.
Failure to report damage within this timeframe may limit or prevent any available remedy.
International Shipping
If international shipping is offered, the customer is responsible for any duties, taxes, customs fees, brokerage charges, import restrictions, or delivery issues in their country.